Delivery and return - Home of Concrete

Delivery and return

Delivery and return

Of course we understand that you want to get started as soon as possible with our concrete ciré or concrete look paint. We will do everything we can to get the order to you as soon as possible. 

Shipping & returns

If the product is in stock, we have a delivery time within the Netherlands of 1 to 3 working days after ordering delivered. In other words, if you order on Monday, you will receive your package no later than Thursday at home. 


Our packages are delivered by DHL. Colour samples are sent by post, so you will not receive a track-and-trace code. For an order of all other products you will receive a track-and-trace code, the status of the order you can check on:

https://www.dhlparcel.nl/nl/consument/track-en-trace

DHL delivers from Monday to Saturday. Your parcel will be delivered to the address you provided, aren't you at home to take it? Then first we will see if one of your neighbors can take it. If this is not possible, your parcel will be delivered the next working day to a DHL ServicePoint nearby. If you prefer to have the parcel delivered to your home, you can make a new delivery appointment via the DHL website after the first delivery attempt.

 

Shipping costs

The shipping costs for the delivery of your order, you have to pay when placing the order. The costs for a letterbox package within the Netherlands are €1.75. Sending a parcel costs €7,95.

  • Costs and duration for shipping to Belgium are: €7,40 and 1 to 3 working days.
  • Costs and duration for shipping to Germany are: €9.95 and 3 to 5 working days.
  • Costs and duration for shipping to England are: €19,88 and 3 to 5 working days.


Return

Did you accidentally order too much, or do you want to return (part of) your order for another reason? You have the right to return it within a period of 14 working days without giving a reason. This period starts when the order is delivered to you, within this period make a written notification to Home or Concrete of the desired return. 

Condition for return shipment:

The product is unopened and unused
During the reflection period you need to handle the product and the packaging in which it was delivered carefully.


Return steps:

  1. Returns within 14 days reflection period
  2. Return the product in its original packaging (including accessories and accompanying documentation) to Home of Concrete within 28 days of receipt, in accordance with the instructions provided.
  3. Keep your proof of shipment so that you can prove that you have returned the product within the specified period.
  4. As soon as we have received the package in good order, we will refund the purchase price of the returned products to you within 14 days.